Politique d’expédition

Generally, we will send the items as soon as possible once your payment
is completed.
We do not guarantee delivery time on all international shipments due to
differences in customs clearing times in individual countries, which may
affect how quickly your product is inspected.
We ship anywhere in the world so it will depend on your country of
residence and not all of our merchandise ships from the same location
such as the United States, United Kingdom, Australia etc... It may take
anywhere from 7-14 business days on average. This is highly dependent
on the customs and import process in your country.
Shipping Method: YunExpress Ordinary 
Delivery Time:

Most orders (approximately 62%) arrive within 4–7 business days after dispatch. A smaller portion of shipments (around 30%) may take 8–9 business days, depending on your location and local customs processing. In rare cases (about 8% of orders), delivery can take 10 or more business days.

Please note that these timeframes are estimates based on standard carrier performance and are not guaranteed. In exceptional circumstances — including but not limited to customs delays, severe weather, natural disasters, pandemics, war, or other events beyond our control — delivery may take longer than 11 business days. We appreciate your patience in these situations and will do our best to keep you informed if your order is significantly delayed.

Shipping FAQ

Is Shipping Included in The Price? Yes! We offer free shipping to all countries where our products are available. No hidden fees — what you see is what you pay.

How Do I Change My Delivery Address? Please contact us as soon as possible if you need to update your delivery address. Once your order has been shipped, we're unable to make changes. Reach out to our support team immediately at support@lumobath.com and we'll do our best to help.

How Do I Cancel My Order? We process orders quickly, so please contact us right away if you need to cancel. Once your order has been shipped, cancellations are no longer possible. Email us at support@lumobath.com as soon as possible and we'll assist you.